Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 0193939354.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us WhatsApp at 0193939354 and send your item to: Phonestudio Bangi.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: Phonestudio, 169A, Jalan 8/1, Seksyen 8, 43650 Bandar Baru Bangi, Selangor.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us atWhatsApp 0193939354 for questions related to refunds and returns.

Privacy Policy

At Phonestudio Bangi, protecting the personal information of our customers is a top priority. We are committed to handling all personal data in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA). This Act governs how personal data is collected, stored, processed, and used, ensuring that customers' rights and privacy are safeguarded at every stage of their interaction with us. Our adherence to PDPA principles reflects our dedication to maintaining transparency and trust in all our operations.

When customers entrust their smartphones to us for repair, we may require access to certain personal information to facilitate the service. This includes but is not limited to names, contact details, and device information. Rest assured, we collect such data only when necessary and always with the customer's knowledge and consent. We pledge to use this information solely for the purposes it was collected and in ways that customers have authorized.

To ensure data security, Phonestudio implements robust measures to prevent unauthorized access, disclosure, or misuse of customer information. This includes secure storage systems, restricted access to sensitive data, and adherence to strict confidentiality protocols among our staff. Whether in digital or physical form, all personal data is handled with the utmost care, and we regularly review and update our security practices to address emerging threats and challenges.

Customers have the right to know how their personal data is being used and stored. Phonestudio respects this right by maintaining transparent policies and providing easy access to information about our data-handling practices. Customers may request details of their stored information, and we are committed to addressing such inquiries promptly. Furthermore, customers can correct or update their personal information at any time to ensure accuracy and relevance.

Consent is a cornerstone of our privacy policy. Before collecting or using any personal data, Phonestudio ensures that customers are fully informed about why the information is needed and how it will be used. By obtaining explicit consent, we guarantee that our practices align with both legal requirements and the expectations of our customers. Should customers wish to withdraw their consent, we will honor this decision and cease further data processing, except where legally required.

Phonestudio also recognizes the importance of protecting customer data during the smartphone repair process. Our technicians are trained to handle devices carefully, without accessing private information unless explicitly required and authorized. We take additional precautions to ensure that personal data stored on smartphones, such as photos, messages, and applications, remains secure and confidential. Customers are encouraged to back up their devices and delete sensitive information before handing them over for repair, where feasible.

In the event of any concerns or queries regarding our privacy policy, customers are encouraged to contact us directly. Phonestudio is committed to resolving issues transparently and efficiently, reflecting our dedication to protecting customer trust. By adhering to the PDPA and continuously improving our data protection practices, we aim to provide not only exceptional smartphone repair services but also peace of mind to every customer who chooses Phonestudio Bangi.